Terms of Service

I. Agreement

By booking transportation with MSP Chauffeur Service ("we," "us"), online, by phone, or through any other channel, you agree to these terms. If you book on behalf of another rider, you confirm you are authorized to accept these terms for them.

II. Bookings & Confirmation

Reservations must be placed at least 2 hours before pickup. A booking is confirmed when you receive a confirmation number by email or text. Quoted fares are fixed and all-inclusive for the itinerary provided at booking; changes to route, stops, wait time, or vehicle type may change the fare.

III. Cancellations & Changes

Cancel free of charge up to 24 hours before your scheduled pickup. Cancellations inside 24 hours, or no-shows, may be charged up to the full fare. To cancel or modify, call (612) 666-5004 or reply to your confirmation email. Refunds for online payments are returned to the original payment method within 5–10 business days.

IV. Airport Pickups & Waiting Time

We track your flight and adjust the pickup automatically at no charge. Airport pickups include a free 15-minute hold after landing (curbside) or after you reach baggage claim (meet & greet). Non-airport pickups include a 10-minute grace period. Additional waiting may be billed or treated as a no-show after reasonable attempts to reach you.

V. Payments

We accept major credit and debit cards online (processed securely by Stripe) and cash or card in the vehicle. Online payments may include a card processing fee shown before you confirm. Gratuity is optional and always at your discretion.

VI. Rider Responsibilities

Riders are responsible for providing accurate pickup details and flight information, for their personal belongings, and for the conduct of their party. Smoking, vaping, and open alcohol are not permitted in our vehicles. Damage beyond normal wear (including soiling requiring professional cleaning) may incur a fee of up to $250. Child seats are available on request and must be arranged at booking; children must ride in appropriate restraints as required by Minnesota law.

VII. Service Limitations

We may decline or terminate service without refund where a rider's conduct threatens the safety of the chauffeur or vehicle. Severe weather, road closures, or events beyond our control may require schedule adjustments; in such cases we will make every reasonable effort to notify you and rebook or refund unfulfilled service.

VIII. Liability

We are fully licensed and carry commercial insurance. To the extent permitted by law, our total liability for any claim arising from a booking is limited to the fare paid for that booking. We are not liable for indirect or consequential losses, including missed flights caused by circumstances beyond our reasonable control — please allow prudent travel time, especially in winter.

IX. Contact

Questions about these terms: tcblackcar@gmail.com · (612) 666-5004.