Privacy Policy

I. What We Collect

When you book, we collect what's needed to provide the ride: your name, phone number, email, pickup and dropoff addresses, travel date and time, flight number (optional), and any special requests. If you pay online, your card details are handled entirely by Stripe, our payment processor — we never see or store your full card number.

II. How We Use It

Your information is used to confirm and perform your booking: sending confirmation and reminder emails and texts, tracking your flight, dispatching your chauffeur, and following up after your ride. We do not sell your personal information, and we do not share it with third parties except the service providers below.

III. Service Providers

We rely on a small number of processors to run the service: Stripe (payments), Resend (email delivery), Twilio (text messages), Netlify (website hosting and secure booking storage), and Google Maps (address lookup and route estimates on the booking form). Each receives only what it needs to do its job.

IV. Data on Your Device

The booking form saves your in-progress reservation in your own browser's local storage so you can pick up where you left off. This data stays on your device, expires automatically, and is cleared when you complete a booking.

V. Retention & Security

Booking records are retained for accounting and customer-service purposes. Data in transit is encrypted (HTTPS), and access to booking records is restricted to authorized staff. Text and email reminders stop automatically when a booking is completed or cancelled.

VI. Your Choices

You may request a copy of the information we hold about you, ask us to correct it, or ask us to delete it (subject to records we must keep by law). Email tcblackcar@gmail.com or call (612) 666-5004 and we'll take care of it.